Privacy Policy
Last updated: 29 October 2026
Greate (HK) Limited (“we”, “us”) respects your privacy. This policy explains how we handle information when you browse this website, submit an enquiry or use our website AI assistant. The ClaimDoIt app has a separate privacy policy.
1. Information we collect
When you submit an enquiry, we collect the name, company, email, telephone number, message and project requirements you provide. Required details, including name and email, help us process your enquiry; other fields are voluntary as marked. Without necessary details, we may be unable to follow up. The website also processes IP addresses, browser details, access logs, language settings and session identifiers.
2. How we use information
We use information to respond to enquiries, arrange demonstrations, prepare quotations, deliver and improve services, operate the website, prevent abuse and meet legal obligations. We will not use personal data for a new purpose unrelated to its original purpose without obtaining any required consent.
3. AI assistant and abuse prevention
The AI assistant processes your questions and recent conversation to generate replies and understand context. Recent conversation is currently cached on our server and expires approximately 30 minutes after its last update. To limit automated attacks and usage, we use visitor cookies, IP addresses and hashed identifiers derived from browser and device characteristics. These identifiers may still relate to an individual. Do not submit identity document numbers, passwords, financial details, health information or other sensitive data.
4. Cookies, advertising and third-party services
Cookies and similar technologies support sessions, security checks, language settings and AI usage limits. When enabled, Google Ads tags may also collect usage and conversion information, such as clicks on WhatsApp links; Cloudflare Turnstile processes security verification data. You can manage cookies in your browser, although some features may be affected. WhatsApp, Google Maps and other external services are operated by their providers and have their own privacy policies.
5. Disclosure and processing locations
Information may be shared with suppliers supporting our hosting, email, infrastructure, security verification, advertising measurement and service delivery, as needed for those services. We may also disclose information to authorities where required by law. Some suppliers may process information outside Hong Kong; we take reasonable safeguards in accordance with applicable requirements.
6. Retention and security
Enquiry, service and security records are retained as needed to handle enquiries, deliver services, resolve disputes and meet legal obligations, rather than indefinitely after those purposes cease. Retention periods differ for records and backups. We use reasonable access controls and technical safeguards, but internet transmission and storage cannot be guaranteed absolutely secure.
7. Access, correction and policy updates
You may request access to and correction of personal data we hold about you. We handle requests under Hong Kong’s Personal Data (Privacy) Ordinance; a reasonable access fee may apply where permitted by law. Policy changes and their update date will be published on this page.
Privacy and terms enquiries
To request access to or correction of your personal data, or to ask about these policies, contact Greate (HK) Limited using the details below. We may need to verify your identity to protect your information.
Greate (HK) Limited
Workshop B4, 7/F., Block B&D, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong